- PLEASE inspect your merchandise immediately upon receipt.
- If you believe you have received something defective please contact us within 3 days of order receipt at firstname.lastname@example.org so we can address the issue.
- If it has been longer than 3 days, tags have been removed or item has been worn or washed it becomes ineligible for a ruturn/refund.
- All tags must still be attached.
- Make sure there are no make-up or deodorant stains, animal hair, or cigarette smoke odor.
- Item can’t be worn, altered, or washed.
- Shoes must be returned in the original shoebox.
- Shoe boxes must be returned inside another box or a protective mailer. [Ie. you cannot tape the shoe box shut and stick a label on it]
Items NOT Eligible for Return:
- Any time a coupon code of 2% off or greater was used on the order.
- Any item in the sale/clearance section.
- Any item marked down or discounted greater than 25% off the original price (includes BOGO items)
- Shoes without the original box
Refund: Your item must be received or postmarked* within 14** days of the order date to receive a full refund for domestic orders. Once we process your return please allow 3-5 business days for your bank to process the refund.
Shipping paid on the original order is non-refundable and you will not receive credit for it.
*Postmarked means it has been accepted and scanned in at the post office. Simply creating a label does not count.
**If your order was delayed 7+ business days by the USPS please contact email@example.com for extended return information.
Return Shipping Options:
- Email firstname.lastname@example.org receive instructions on how to return your order. Do NOT combine multiple orders into one box/mailer.
- Ship it yourself using the carrier of your choice. Return address: We will provide you with a return address. ** Please GET a tracking number to track your package. We are not responsible for packages lost in transit.
- Once we receive your return please allow 2-5 business for it to be processed.
Order Cancellation or Change:
- Orders cannot be modified or canceled once they are placed.